10 Year Workmanship Guarantee
We stand behind our workmanship on every job. If there is an issue with our work, we’ll come back and get it sorted.
What the guarantee covers
We guarantee the quality of our own installation work for ten years from the date the job is completed. If something we installed fails because of how we installed it, we will return and correct it at no charge.
- Electrical installation work
- Solar and battery system installation
- Heat pump and HVAC installation
- New build and renovation electrical work
- Commercial installation work
What it does not cover
This is a guarantee on our workmanship, not on the products we install. Fittings, panels, inverters, batteries, heat pumps and other equipment are covered by their own manufacturer warranties, which vary by product and are provided by the manufacturer rather than by us. We will tell you what applies to the items specified for your job, and we will help you make a claim if a product fails.
The guarantee also does not cover fair wear and tear, damage caused by others working on the installation after us, alterations made by anyone other than our team, or faults arising from misuse, storm damage or power surges.
How to make a claim
- Call us on or email . Tell us what is happening and roughly when the work was done. If you have your job number or certificate, have it handy.
- We check the job history. Our records tell us what was installed and confirm the work is inside the guarantee period.
- We arrange for one of our Master Electricians to come and diagnose the fault. If it is our workmanship, we get it fixed at no cost to you. If it is a product fault, we start the warranty claim with the manufacturer. If it turns out to be something outside the guarantee, we tell you straight away and quote the repair before we do anything.
If your issue is presenting an immediate safety risk, please treat it as urgent and call us immediately.
Common questions
No. If your claim is covered by our 10-year workmanship guarantee, Integrated Electrical & Solar will correct the installation fault at no cost to you. You will not be charged for labour, replacement materials, travel or call-out fees associated with the covered workmanship claim.
Integrated Electrical & Solar’s 10-year workmanship warranty stays with the installed solar or electrical system and transfers to the new property or business owner for the remainder of the original 10-year warranty period.
Integrated Electrical & Solar’s 10-year workmanship warranty begins on the date your installation is completed and signed off, as recorded on your Certificate of Compliance or project completion documentation.
No. Our 10-year workmanship warranty is provided directly by Integrated Electrical & Solar.
As a Quality Assured Master Electrician, we can also provide eligible residential customers with the separate Master Electricians Workmanship Guarantee, covering labour and replacement materials up to $20,000 including GST.
The Master Electricians guarantee has its own eligibility requirements, 12-month claim period, terms and conditions. Learn more about the Master Electricians Workmanship Guarantee.
If our inspection confirms that the issue is not caused by our workmanship, the visit and any diagnostic or repair work will be chargeable at our standard rates. We will explain the cause of the issue and discuss any recommended repairs and associated costs with you.